Réponse de JJ's House :

Estimada Ceciliadelavia,
Gracias por su compra y comentarios.
Lamentamos saber que el tamaño no cumple con sus expectativas. Por favor, comprenda que nuestros vestidos formales pueden tener diferentes estándares de tallas en comparación con otras marcas de moda o ropa de uso diario. Para garantizar el mejor ajuste, recomendamos consultar nuestra tabla de tallas y tomar medidas precisas antes de realizar una selección.
Puedes encontrar la tabla de tallas específica del vestido que compraste en https://api.jjshouse.com/es/help/evening-dresses/size-chart?product=292130.
Nuestro equipo de atención al cliente también está disponible para ayudarle a determinar el tamaño adecuado. Queremos que se sienta cómodo y seguro con su compra, y estamos aquí para apoyarlo durante todo el proceso.
Si tiene algún problema con el ajuste de su vestido al recibirlo, comuníquese con nuestro equipo de atención al cliente. Nos comprometemos a trabajar estrechamente con usted para encontrar la mejor solución posible.
Apreciamos sus valiosos comentarios, ya que nos ayudan a mejorar nuestros productos y servicios. Estamos revisando activamente nuestras pautas de tallas para brindar información aún más precisa a nuestros clientes.
Una vez más, gracias por su apoyo. Si tiene más preguntas o necesita ayuda adicional, no dude en comunicarse con nosotros.
¡Deseándoles un día maravilloso!
JJ's House

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Réponse de JJ's House :

Dear mzeiser85,
We appreciate your purchase and feedback.
We are sorry to hear that the size doesn't meet your expectations. While standard sizes aim to fit a range of body types, variations in individual body shapes and proportions can sometimes result in an imperfect fit.
If the standard size doesn't seem to fit, we usually recommend our customers to take the custom size. In addition, you can leave us a message about the special handling instructions (for example: shoulder width, armhole and upper arm circumference) on the checkout page while you order the custom size, and we will check it for you.
For more detailed information about Measurement Guide, including our measuring video, please refer to this page: https://www.jjshouse.com/about-how-to-choose-a-size.
Thank you again for bringing this to our attention. Your feedback is the direction of our efforts. Please rest assured that we will continue to improve and provide better service to our customers.
Have a great day!
JJ's House

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Réponse de JJ's House :

Dear T***n,
Thank you for your purchase and feedback.
We are sorry to hear that the size doesn't meet your expectations. Please understand that our formal dresses may have different sizing standards compared to other fashion brands or everyday clothing. To ensure the best fit, we highly recommend referring to our size chart and taking accurate measurements before making a selection.
You can find the size chart specific to the dress you purchased at https://www.jjshouse.com/about/help.php?act=pop&type=size&cat_id=405&is_accessory=0&goods_id=290886.
Our customer service team is also available to assist you in determining the appropriate size. We want you to feel comfortable and confident in your purchase, and we're here to support you throughout the process.
If you encounter any issues with the fit of your dress upon receiving it, please reach out to our customer service team. We are committed to working closely with you to find the best possible solution.
We appreciate your valuable feedback, as it helps us improve our products and services. We are actively reviewing our sizing guidelines to provide even more accurate information for our customers.
Once again, thank you for your support. Should you have any further questions or require additional assistance, please don't hesitate to reach out to us.
Wishing you a wonderful day!
JJ's House

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Réponse de JJ's House :

Dear T***n,
Thank you for your purchase and feedback.
We are sorry to hear that the size doesn't meet your expectations. Please understand that our formal dresses may have different sizing standards compared to other fashion brands or everyday clothing. To ensure the best fit, we highly recommend referring to our size chart and taking accurate measurements before making a selection.
You can find the size chart specific to the dress you purchased at https://www.jjshouse.com/about/help.php?act=pop&type=size&cat_id=405&is_accessory=0&goods_id=287913.
Our customer service team is also available to assist you in determining the appropriate size. We want you to feel comfortable and confident in your purchase, and we're here to support you throughout the process.
If you encounter any issues with the fit of your dress upon receiving it, please reach out to our customer service team. We are committed to working closely with you to find the best possible solution.
We appreciate your valuable feedback, as it helps us improve our products and services. We are actively reviewing our sizing guidelines to provide even more accurate information for our customers.
Once again, thank you for your support. Should you have any further questions or require additional assistance, please don't hesitate to reach out to us.
Wishing you a wonderful day!
JJ's House

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