COLOR CHART SIZE CHART MEASURING GUIDE SHIPPING & RETURNS QUALITY GUARANTEE REAL STORIES

Color Chart

COLOR CHART
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COLOR CHART
Note: Since computer screens have color differences, there might be a minor difference between the real color and the color you see in the photo. We strongly recommend customers to order fabric swatches before purchasing the dress(es).

Shipping Information for Made-To-Order Items

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Please Note: On JJsHouse.fr , each dress is made from scratch according to customers' specifications. Currently we need 8-11 days for Wedding Party & Special Occasion Dresses, Celebrity Dresses, and 11-13 days for Wedding Dresses. Thank you for your patience.

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Before your order is shipped, JJsHouse.fr has to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

Total Delivery Time = Processing Time + Shipping Time

                                                                                                                                               

Processing Time

The process time is 8-11 days for Wedding Party, Special Occasion & Celebrity Dresses, and 11-13 days for Wedding Dresses.

Shipping Time

It takes about 3-15 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen.

Expedited Shipping
This shipping method is the fastest available. Delivery times are between 3-6 days to all major destinations. Shipping cost varies for different items.

Standard Shipping
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 5-8 days to all major destinations.

Super Saving Shipping

Super Saving Shipping is the most cost-efficient shipping method. Delivery times are between 15-30 days to all major destinations.

Returns & Refund

In this article, you can find important information regarding our return policy, including the following topics (hyperlinked to the appropriate section for ease of access):

♦ Return Policy (Full policy, list of returnable and non-returnable items)

♦ Exchanges

♦ Return Shipping Charges

♦ Refund Details

♦ Returning Try-On Dresses

♦ Damaged, Defective, or Mis-Shipped Items

♦ Reserved Rights Regarding Returns

♦ Return Request Instructions

Before ordering with us, please be sure to read this article carefully.You will be required to check that you have read and understood this article during checkout (the article will be linked on the checkout page).

 

RETURN POLICY

The following items are returnable:

♦ Standard-size dresses (except final sale dresses)

♦ Shoes (except final sale shoes)

♦ Most accessories

If you are not satisfied with your item(s), please request a return in My Orders or Contact our Customer Service to initiate the return process to get the return form within 14 days upon receiving your item(s). Therefore, we encourage you to inspect and try on all items as soon as they are delivered.

Please send your item(s) using local post within 7 days from receiving the return form. The return form must be included in your return package.

NOTE:

♦ All returnable items must be unwashed, unworn, unaltered, and in original condition with their tags still attached.

♦ Refunds will be rejected for any items arriving back with obvious signs of wear, wash, alterations, or missing tags.

♦ If you received promotional gifts with your order, but need to return your order, you may keep these gifts.

♦ We won't take back the points, which you get for placing the order. The points will be retained in your account. But the points used for your order will not be refunded.

♦ Once your return is in transit back to us, we cannot resend any of the items to you. Please make sure you do not include non-JJ’s House items or items that you don’t plan to return, in your return package as we are unable to send them back to you.

 

The following items (and any others marked as non-returnable on their ordering page) are non-returnable:

  • ♦ Custom-Made Dresses
  • ♦ Final Sale Items
  • ♦ Swatches
  • ♦ Fabric by-the-yard
  • ♦ Purchased At-Home Try-On Dresses
  • ♦ Face Masks
  • ♦ Garment Bags
  • ♦ Robes
  • ♦ Lingerie
  • ♦ Wedding & Party Jewelry
  • ♦ Name Necklaces
  • ♦ Bracelets
  • ♦ Personalized Favors
  • ♦ Bride Gifts
  • ♦ Bridesmaid Gifts
  • ♦ Groom Gifts
  • ♦ Groomsmen Gifts
  • ♦ Beauty

 

EXCHANGES

We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work out and another one is needed, a return will need to be processed for all unwanted items (if eligible per the return policy) and a new order must be placed for new items.

All new orders are subject to current production times and prices. Prior to pricing or discounts used when the original order was placed will not be honored for a new order.

 

RETURN SHIPPING CHARGES

You can choose to return the packages by yourself at your cost. The price would vary by country and shipping company. And you need to confirm the return delivery status by yourself.

Currently, for a better return experience, we offer return labels for our customers from specific countries. We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. You don't need to worry about the return delivery. 

♦ For customers from countries with return label service:

We offer return labels so that you can directly attach the label to the front of your package for the return without paying the return shipping fee to the post location. The return shipping fees will be automatically deducted from your refund amount.

You can check the current return shipping fee standards for countries with return labels service on this page.

♦ For customers from countries without return label service:

If you need to return the items, you can take your package to the local post location and send it back to us. The return shipping fee will be paid by you directly to the post location.

 

REFUND DETAILS

 

WHAT GETS REFUNDED

For returned items, we refund the price paid for the returned item(s) plus applicable taxes. We do not refund shipping fees, shipping insurance, or taxes paid on shipping. We will also deduct the return shipping fee from the refund if you use our return label to send the package back.

 

PROCESSING TIME

♦ For customers who placed orders using online payment methods:

Refunds only begin once a returned package has been scanned and confirmed back into our warehouse. Once scanned and confirmed, the refund will be credited back to the original payment method within 7-10 days (the actual processing time depends on your payment method and bank). We’ll email you a notification once we confirmed your returned products and processed the refund.

♦ For customers who placed orders using offline bank transfers:

Currently, we are unable to refund the money using the way you transfer when placing your order. After a returned package has been scanned and confirmed back into our warehouse, our customer service will contact you for the refund methods and details.

You can also contact customer service to provide your PayPal account after returning the package. We will process the refund immediately after the package has been scanned and confirmed back into our warehouse. The whole refund process will be faster.

Please NoteIt can generally take a few weeks for a return to arrive back and be processed back into our warehouse. On this page you can check the estimated return shipping time for countries with return labels service. If you choose to return the packages by yourself at your cost instead of using our return label, you’ll need to confirm the return delivery status by yourself.

 

RETURNING TRY-ON DRESSES

Try-On Dresses must be postmarked for return by the 7th day of delivery.

You will have a pre-paid return label included in the box with your try-on dresses and can simply box the dresses back up, put the label on top, and drop the package off at their local post location or Royal Mail locations. We’ll email a confirmation once the package is scanned back into our warehouse (usually within a few days of delivery).

The fees you pay for the try-on dresses will not be refunded. It helps to cover the cost of shipping the dresses to you and back to us. In fact, this doesn't even fully cover those costs. Because of this, we are unable to refund these fees or apply them to future orders.

For more information regarding Try-On dress returns, please see our At-Home Try-On Program.

 

DAMAGED, DEFECTIVE, OR MIS-SHIPPED ITEMS

JJ’s House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you.

If your item arrives damaged or defective, please request a return in My Orders or Contact Us directly for assistance with processing your return. After 14 days, we may not be able to process the return and a full refund.

 

RESERVED RIGHTS REGARDING RETURNS

We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to:

♦ Returns in an unacceptable condition (worn, altered, washed, damaged).

♦ Returns without our prior knowledge.

♦ Irregular or excessive returns history indicates potentially fraudulent or criminal activity.

♦ Irregular or excessive returns history involving worn, altered, washed, damaged, or missing items.

♦ Bulk orders with multiple sizes/variations of items of the same type.

 

We are not liable for these issues:

♦ Return item(s) are lost or damaged on the way back to us. Please keep the receipt with tracking information.

♦ Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your JJ’s House product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas.  Oxidized silver is easily damaged.

♦ Products are damaged by misuse, mishandling, or poor maintenance.

♦ Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

 

RETURN REQUEST INSTRUCTIONS

To initiate a return request, you must go to your order page first.

♦ Ordered Through Account:

Log into your JJ’s House account and click here to go to your orders page. If you have trouble getting into your account, you may have used Guest Checkout.

♦ Ordered Through Guest Checkout:

Click here and fill out your order number and the email used to place the order (where you have received emails related to your order) to pull up your order page.

If you don't remember whether you used your account or Guest Checkout to place your order, try both of the above instructions, and if neither work, reach out to our customer service team with your order.

After you going to your order page, you can follow the instructions below to initiate the return request process yourself:

 

FOR RETURNABLE ITEMS

For a better return experience, currently we provide a Self-Return Service for returnable items. You can follow the steps below to process your return:

 

Step 1: Submit your return request

Find the order that you want to return on the "My Orders" page. Click where it reads "Return Request", then you’ll go to the page where you can submit your return request:

1. Select the item(s) that you want to return. Then click "NEXT".

2. Select the reason and add photos for the return. Then click "NEXT".

3. Select the method for your return. If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". If your country is not on the list, "Self-Sending" would be the only option.

4. On the last page, you can download the PDF file which contains your return label (if you choose "JJsHouse delivery service" as your return method), return form, and instructions for your return. Or you can input your email address and click "Send", then you'll be emailed the PDF file and detailed instructions for your return.

Please Note: If you received a wrong item/size or damaged/defective item, after selecting the corresponding reason and adding photos for the explanation, your request would be automatically forwarded to our customer service team and they’ll look into the issues and give you a satisfactory solution.

 

Step 2: Send out the package

♦ For customers who choose JJsHouse Delivery Service

Box the item(s) up, remember to print the Return Form and put it in the return package. Otherwise, we cannot find your order in our system and process the return just by the package received.

Print the Return Label and attach it to the surface of your package ensuring any original delivery labels are covered.

Take your package to the local post office. You can just give the parcel to them directly and don't need to pay extra money there.

♦ For customers who choose Self-Sending

Box the item(s) up, remember to print the Return Form and put it in the return package. Otherwise, we cannot find your order in our system and process the return just by the package received.

Take your package to the local post office and send it back to us. Please use a safe and reliable delivery service to return the package to ensure the package will reach us. Please keep the receipt of the returned package with you as your proof of return.

 

Step 3: Get your refund

When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request. Once confirmed, we'll start processing your refund. For more detailed refund time instructions, please check the "Refund Details" section of this article.

 

FOR NON-RETURNABLE ITEMS

We don’t provide the Self-Return Service for Non-returnable Items. If you insist on returning such items, please submit your request to our customer service team by following instructions:

1. Find the order that you want to return on the "My Orders" page. Click where it reads "Return Request".

2. Find the item you wish to return, click "Submit Request", then you’ll go to the page where you can submit your return request.

3. Select the non-returnable item(s), which you wish to return, write the reason and add photos for your return request.

4. After entering the verification code and clicking "Submit Request", your return request would be automatically forwarded to our customer service team. They’ll look into your request and give you a satisfactory solution.

Professional Care From Material to Delivery

Material Procurement: After checking the fabric quality from several suppliers, JJsHouse.fr selects the most delicate fabric for customers. JJsHouse.fr uses solid and exquisite threads only to make comfortable dresses.

Processing: JJ's House uses the latest technology and highest craftsmanship standards to always meet customers' expectations.

Packing / Delivering: Every dress of JJsHouse.fr is packed well in the package separately, avoiding products being scratched or ripped. Always choosing the best shipper to make the delivery, JJsHouse.fr garantees all the customers will receive their dresses in good manner.

Happy Customers, Real Stories

Share Your Story!
Contact Us: [email protected]

Amazing dress!

Don't be afraid to order it! It's an amazing dress! I attached some pics to see it!

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It was a great day!

Thank you, and please pass on my thanks to everyone involved - it was a great day. The dresses were beautiful. And in my dress I felt and looked a million dollars.

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My perfect princess dress!

My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses.

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I'm very happy !!!

Thanks for send me my dress at the time. It was perfect and beautiful like I imagine. Congratulations.....

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I looked beautiful in it.

I got my dress on 11/10/11. Thank you so much. I looked beautiful in it. It felt great! Feel free to use the picture if you want. My way of saying THANK YOU. :)<br><br>The competition I was in was called Miss Diaspora Beauty Competition. I represented Canada. From your last message that was sent before this one, let me say that I am flattered but I am no celebrity. I am a normal individual whom wishes she was a celebrity lol. I will attached more pics of me in the dress. Feel free to use them.

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Excellent thank u!

I had hunter green with ivory sash-beautiful.x (and my wedding dress was jjs too!!)

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Wonderful!

My beautiful dress for the best day of my life (so far). Jjshouse made my dress, my bridesmaids' dresses and my mother's dress so wonderfully. Thank you so much!

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I like it very much:)

I bought this from jjshouse, i like it very much:)

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Good!

My daughter likes this dress very much.

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It fit perfectly.

I purchased this dress in ivory with champagne sash. I ordered custom measurements. I purposely gave measurements half inch smaller on bust and waist and when it arrived, 3 weeks after I ordered, it fit perfectly. I read reviews that mentioned their sizing was generous. I didn't have time for alterations. Also, the picture doesn't show the beading on sash very well. Its really beautiful. The dress was very well constructed. All seams were finished and straight. I tried on many dresses and found none, not even $2k ones, that were better made. For less than $300 I received a custom dress, a wrap, a lace jacket(wasn't sure which I'd prefer and ended up wearing neither), a veil, tiara, and a hanging bag. I have suggested jj's to several people and when my son gets married next year, I will be ordering my mother of the groom dress! <br><br>Regarding this very detailed review... I was VERY skeptical about mail ordering a wedding dress and read the reviews before ordering. I did have an off the rack backup plan and figured I could risk it at such a good price. It paid off!

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Note: Please note that special occasion dresses are sized differently than ready-to-wear clothes. You might find yourself ordering the special occasion dress in a larger size than the size you usually wear. We strongly suggest you have your measurements taken by a professional before buying online.
All dresses on our website can be custom made to exact measurements if you provide us with your custom sizes. If you decide to order standard size, you may use the following charts to map your measurements to the closest size to be ordered. If your measurements indicate one size for the "bust" and a different size for the "waist and/or hips", we suggest ordering according to the largest measurement. Dresses can easily be taken in by a skilled tailor or professional seamstress.

SIZE CHART

Size Bust Waist Hips Hollow to Floor
2 21 20 20 33
3 22 21 21 35
4 23 22 22 38
5 24 23 23 40
6 25 24 25 41
7 26 25 26 42
8 27 26 27 43
9 28 27 29 44
10 29 28 31 47
11 30 ½ 29 33 48
12 32 30 34 50
13 33 31 34 ½ 51
14 34 32 35 52
Size Bust Waist Hips Hollow to Floor
2 21 20 20 33
3 22 21 21 35
4 23 22 22 38
5 24 23 23 40
6 25 24 25 41
7 26 25 26 42
8 27 26 27 43
9 28 27 29 44
10 29 28 31 47
11 30 ½ 29 33 48
12 32 30 34 50
13 33 31 34 ½ 51
14 34 32 35 52

The Hollow to hem(front) measurement of our standard dresses already includes 2 inches (ca.5 cm) extra to fit high heels.

Measuring Guide

Correct measurements are the prerequisites of getting a perfect fitting dress. Before ordering a made-to-order dress from JJsHouse.fr, you are encouraged to get measured correctly by a professional local tailor. We would like to emphasize that measuring yourself at home is trickier than you think. Check out our useful guide for how to properly take your measurements.

Watch Us Measure

Standard Dresses

Bust
  • This is not your bra size!
  • Wear an unpadded bra (your dress will have a built-in bra)
  • Relax arms at sides
  • Pull tape across the fullest part of the bust
Waist
  • Find the natural waist
  • This is the smallest part of the waist
  • Usually about 1 inch (ca. 2.5cm) above belly button
  • Keep tape slightly loose to allow for breathing room
Hips
  • Find the widest part of the hips
  • Usually about 7 inch (ca. 18cm) below natural waist
  • Tape should brush across both hipbones
Shoulder
  • From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge.
Hollow to Floor
  • Stand straight with feet together
  • Measure in bare feet
  • Begin at the hollow space between the collarbones and pull tape straight down to the floor
  • To fit high heels, we’ll add an extra 2 inch (ca. 5cm) onto custom-sized floor-length dresses and dresses with trains
Height
  • Stand straight with feet together
  • Measure in bare feet
  • Begin at the top of the head and pull tape straight down to the floor

Maternity Dresses

Upper Bust
  • Relax arms at sides
  • Measure the highest part of the chest
  • Pull the tape right underneath the arms
Bust
  • This is not your bra size!
  • Wear an unpadded bra (your dress will have a built-in bra)
  • Relax arms at sides
  • Pull tape across the fullest part of the bust
Under Bust
  • Measure immediately under breasts
Around Belly
  • Find the fullest part of the belly
  • Pull tape around the belly
  • Keep tape slight loose for comfort
Hips
  • Find the widest part of the hips
  • Usually about 7 inch (ca. 18cm) below natural waist
  • Tape should brush across both hipbones
Hollow to Floor
  • Stand straight with feet together
  • Measure in bare feet
  • Begin at the hollow space between the collarbones and pull tape straight down to the floor
  • To fit high heels, we’ll add an extra 2 inch (ca. 5cm) onto custom-sized floor-length dresses and dresses with trains
Height
  • Stand straight with feet together
  • Measure in bare feet
  • Begin at the top of the head and pull tape straight down to the floor

For Bridal Jacket/ Mini Wraps

Bust
  • Not your bra size! Take the tape around your back and bring it across the fullest part of your bust.
Shoulder
  • From the edge of the shoulder socket, measure up over the curve of the shoulders passing across the center base of the neck to the other shoulder edge.
Arm Length
  • Measure from your shoulder point to the wrist.
Armscye
  • Measure from the top of the shoulder, down the front of the shoulder, under the arm pit, and up the back of the shoulder.