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Online help

Orders

1. How do I place an order?

To place your order, simply follow the steps as shown below:
1. Go to the item page.
2. Choose your preferred color and size (if applicable).
3. Click "Add to Cart"
4. Review that everything is correct and click "Checkout".
5. Go to the checkout page.
6. If you're a registered customer, sign in first. If you're a new customer, checkout as guest now.
7. Fill out all shipping and payment information.
8. Click "Place Order"
You'll be taken to a confirmation page that will give you an order number and you will be emailed a confirmation once the payment has processed. Please be sure to read all emails from us carefully.
If you need further guidance or run into any issues when placing your order, please Contact Us, and we'll get back to you as soon as possible."

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2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. Tailoring Time is displayed on each dress's product page.
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

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4. When will I receive my order?

Once you place an order, it will take us some time to either process or make the requested items before the order ships out to you.
Estimated Receiving Time = Processing Time + Shipping Time
Before placing an order, you can check the specific processing time on Each Product page. The shipping time depends on shipping methods. The fastest shipping - expedited shipping takes 3-6 days for the shipment. The standard shipping takes 5-8 days. The super save shipping (only for orders of accessories valued less than $50) takes 15-30 days for the shipment. The sooner you place an order, the sooner we start preparing your item(s).
If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Or you can find it on the Order Details page via this link.
Once your order has been shipped, we will email you a confirmation and tracking number with updated delivery information. Alternatively, you can retrieve the tracking number on the order details page via this link.
If your estimated delivery date has passed and you order hasn't been delivered, please Contact Us for further help.

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Product

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

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2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

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3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

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4. How can I make sure all of my dresses are the same color?

Color consistency is of the utmost importance of course. However, there is a chance that there will be slight variations if dresses in same color submit several orders at different times. Because batches of fabric are produced at different times, the same fabric of the same color at different times might be slightly different.
You need to order all dresses within 24 hours and contact us to tell us all the dress should be in the same color. Then, all the dresses will be cut from the same bolt of fabric to make sure they come in the exact same color.
After 24 hours, we cannot guarantee any late orders will be included in the same dye lot as the rest of your party.
Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. We always recommend ordering Swatches (free shipping) beforehand so you can see the true color quality of each fabric in person. Please note that different types of fabrics do take the dye differently, and will not match perfectly.

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5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact Us for more information.

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Payment

1. What methods of payment do you accept?

You can use any of the payment methods listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
*Please note, some payment methods are only available as a payment method for selected countries on our web. If the payment method is available for your country, you will see this payment option at checkout.

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2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

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3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

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Delivery

1. Where/What countries do you ship to?

We ship worldwide to nearly every country across the globe, covering North and South America, Europe, Asia, Africa, Oceania, and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely and securely.
If your shipping destination is not available at checkout, please just Contact Us.

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2. What shipping methods do you offer?

Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. Once you've entered your shipping address, you'll be able to see the available shipping methods.
Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.
You may add items to the checkout page to check on the accurate shipping fee. Customers can also place a test order to check the total cost.

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3. What if I need to change my shipping address?

Yes, you can change the shipping address Before Shipment. Please Contact Us. We will correct your shipping address and send you a confirmation email as soon as possible.
While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
For an unpaid order, you can place a new one as you want and put in the correct details. Unpaid orders will be cancelled automatically in 5 days."

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4. How much does shipping cost?

The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system.

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Returns

1. What is your return policy?

JJ's House will issue a full refund including tax and shipping for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return.
Please keep in mind that all dresses are uniquely made to order to keep costs low for our customers. We also understand that colors on your computer screen can be a little different to how they appear in person. For these reasons, we encourage you to order a Swatch (free shipping) to help you decide.
FOR ALL RETURNS:
JJ's House will only issue one prepaid return label per order. You will be responsible for paying shipping fees including, but not limited to, the cost to ship and any shipping materials on additional returns. Because of this, we recommend returning all unwanted items at one time.
FOR ALL STANDARD SIZE DRESSES, SHOES, AND ACCESSORIES:
JJ's House will issue a full refund of the cost of the returned product if you are not satisfied with your item(s). Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). The item must be returned in its original condition (if eligible per the return policy).
Please note:
* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item.
* Original shipping fee & return shipping fee will not be refunded.
* As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. Our customer service team may cancel an order believed to have been made with that intention.
FOR ALL CUSTOM SIZE DRESSES:
At JJ's House, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for only our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
FOR ALL PRESONALIZED AND PERSONAL CARE ITEMS:
All personalized and personal care items (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene issues there are no returns/exchanges.
FOR ALL SAMPLE SALE ITEMS:
All Sample Sale items are final sale. No returns, no refunds, no exchages.
EXCHANGE POLICY
We do not offer an exchange service for any products at this time. Because all items are made-to-order, we do not have ready-made dresses or products that can be shipped in exchange for your returned items. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. All new orders are subject to the current production period.
HOW TO RETURN
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note:
* We reserve the right to refuse the return if received in an unacceptable condition.
* We cannot process any products that are returned without our prior knowledge.
* We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information.
CANCELLATION POLICY
All our items are made-to-order, including standard size items. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below:
• Unpaid orders are automatically cancelled after 5 days.
• Cancel order within 24 hours of payment for a full refund.
• Cancel order 24–72 hours after payment: 80% refund + shipping fee.
• Cancel order 72-120 hours after payment: 50% refund + shipping fee.
• Cancel order > 120 hours after payment: Refund of shipping fee only.
• Once your order is shipped, it cannot be cancelled."

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2. What is your return/exchange process?

You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.

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3. Can I return a standard-size dress?

Yes, you can return any standard size item within 14 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

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My Account

1. How I can change my email address?

We can change email address for you. Please Contact Us with your new email address. We will change it within 24 hours.
If there is no order under your account, we suggest you to register a new account on our website with your email address first and send us an email. Once getting your confirmation, we will transfer the account information for you.
Please click here to register your new account.

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2. What should I do if I forget my password?

If you've forgotten your password, please click this link to reset your password. We'll then email you a link directly to your registered email address to reset your password.
We recommend checking your junk and spam folder if you're having trouble finding it.

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About JJsHouse

1. Do you have a store?

We are sorry but currently we do not have any physical stores. As an e-commerce company, we just do business online. You can see the products on our website and place the order. We will make the products for you once your order is confirmed.
We completely understand that you may have concerns about the fit and the style of our dresses. If so, you can choose custom size to ensure the fit. For most of adult dresses, we can make it with your measurements and the dress will fit you well. Each of our dresses is totally made to order according to our pictures. We sincerely hope you could give us a try.

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2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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Finishing Your Design

This is a finished dress tailored and photographed by JJsHouse.fr. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles #196384

Mother of the Bride Dresses

44.00 € 266.00 Half Price Discount
  • Wrap / Jacket:

  • Your color or size not available ?Select other Sample Dresses here.

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  • See Details
  •   • All Sample Items are very limited in stock, so if we have one in your size that you love, don’t wait!

      • Each Sample Item has been visually inspected, cleaned, and refurbished.

      • Some Sample Items may have minor imperfections which are not shown in the pictures.

      • All Sample Sale items are final sale and not returnable or exchangeable.

Our delivery is currently continuing as usual. Plus, we are working hard to make deliveries as safe as possible.

Made to order
Ship In 1-2 Working Days + Shipping Time: 5-12 Days * Standard Shipping: 5-12 Days
* Standard Shipping: 5-12 Days
Ship to France

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

Product Reviews

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V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)
V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)
V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)
V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)
V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)
Top Reviews Recent Reviews

Wonderful dress and great buying experience

Jul 28, 2020

I looked for a dress for my son's wedding and I didn't find anything that I Iike in the stores. I decided to give JJ'sHouse a try and I was unsure about what I will get. I ordered custom size and hoped for the best. The dress arrived on time and I loved it! The dress was beautiful and the fit was great. The quality of the materials and the workmanship is first grade. I would have paid much more in the stores for lesser quality. I felt great at my son's wedding and got a lot of compliments. Nobody could believe that I bought the dress online. I recommend buying from JJ's and I am going to order another dress for my daughter's wedding.

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)

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Nov 9, 2016

Definitely will order from them again. At first I was skeptical about ordering my mother of the groom dress online after I tried store after store locally without success. I also added the customized option and wasn't sure how well that would work. The box arrived as scheduled . The dress was packaged well. I tried the dress on and was pleasantly stunned and impressed the customized fit was perfect! I was so confident in wearing my dress at my son's wedding. The mother of the bride also wore a dress from JJ's House. WONDERFUL experience.

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)
V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)

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Nov 28, 2017

This is the first time I order a custom made dress online so I was nervous about it. First of all the communication with JJ's is outstanding. Their customer service is timely and effective. The shipping process the same. From the date I ordered (11/21) to delivery 11/28 a week. The dress is exactly the way is shown. The quality of the stitch work is superior.No loose threads noted. The fabric is heavy and good quality. The fitting was perfect, I am not use to wear dresses with a built in bra , so it feels weird, but I will get a non padded bra to get some lift. Enough room around the waist line and the length was also as expected. I would recommend JJ's for your formal wear needs. Make sure you follow the instructions in how to take the measurements.

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)
V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)

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Jun 9, 2017

Omg!!! I just want to tell you that I am impressed by the quality and the work that they do w this dress, I received exactly the same as the one in picture but in ivory color. Never wrote a comment for anything but this time I wanted to do it so that people who hesitate to buy in jjs house buy with total confidence... I pay extra for custom size and totally worth it btw the picture does not do justice
Material quality 100%
Color as described 100%
Shipping 100% fast
My mom will be very happy, thank u jjs house

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)
V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)

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Apr 20, 2018

This is the first time I orded a dress online, I am so used try the dress on in any store. I wanted this dress to fit well because it is for a special occasion, the wedding of my only niece. Motherless to say, I was quite anxious. At my wonderful surprise, the Burgundy Mother of the Bride was a great fit for my curves. I love, really love my dress...The fabric is of superior quality, better than how it looked on the picture. I love the corset. When I tried the dress on, I felt slimmer and elegant. The only small problem is that the dress is too long, 5'7"on my short body, 5'3". I should be able to have it fixed
Thank you. JJsHouse, you met my expectactions and you made my first experience wonderful!! I love my dress so much that I ordered 2 more dresses for my sisters.

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)
V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)

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Jun 14, 2016

Chocolate Brown - Size 10 - no alterations - LOVED IT!

I purchased this dress as a mother-of-the-groom dress for an April destination wedding in Tennessee. It took about a month to get the dress, so I would definitely recommend you order early enough to get your dress in case any minor alterations need to be made at your local tailor.

The color of the dress was exactly as I expected. The dress was made well and fit beautifully. The high quality and detail makes this dress a great value.

Make sure you measure yourself well, as the material is not "stretchy" and there is no "give." The hips and under the bust fit very snug for me. The built-in-bra had plenty of room and is padded, so a separate bra is not necessary. The dress itself is "heavy" and well layered, so an extra slip or "liner" isn't necessary either.

I am 5'5" and weighted approximately 158 pounds when I wore the dress in April (see photo). I'm telling you this in hopes it helps with sizing. The dress was a tad long and probably should have been altered just a bit shorter. Make sure you consider the height of your heels in determining how long you will need the dress (hallow to floor). I wore a 2" heel.

I've attached a photo to my review, but a full video review can be found on my YouTube channel that covers everything about the dress in detail: https://www.youtube.com/watch?v=d-22B-oaJ3o

It was a ton of fun being dressed up on such a special day! I hope you have a wonderful wedding or other special occasion as well, and enjoy being beautiful!

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)

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Jun 21, 2017

I was very pleased with the quality of this dress. It was well made, and the fabric was beautiful. I wore this to my son's wedding and had so many compliments. I would always recommend ordering a swatch of fabric to be sure of the exact color. Both myself and the mother of the bride wore shades of brown to coordinate perfectly with each other and the peach/pink dresses that the bridesmaids wore. JJ'sHouse was easy to work with, and I will definitely order from them again.

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)

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May 13, 2017

I ordered a custom sized floor length dress for my mum to wear at my wedding in a few months' time. After I heard rave reviews from a colleague who had ordered her bridesmaid dresses from JJs House, I was happy to order one, but had to work hard to convince mum! She took the plunge and when the dress arrived, she was extremely impressed by the quality, craftsmanship and design (being a seamstress herself). She's a little shy to have her photo taken in it, so I thought I'd take this photo instead - it's really a beautiful dress and she might actually take the plunge a second time and get another one!

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)

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Jun 24, 2018

Très jolie robe réalisée sur mesures. Ne pas les agrandir ! je recommande ce site et je n'hésiterai pas à recommander.

V-neck Floor-Length Chiffon Lace Mother of the Bride Dress With Ruffle Cascading Ruffles (267196384)

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Jun 6, 2017

I ordered this dress (008072696) customized to size, in the color champagne for a Mardi Gras ball. I must say that I loved this dress and received a lot of compliments. The dress was received in a timely manner (actually a bit earlier). I was a little worried because I ordered later than I should have, plus it did not help that I received a phone call from JJ's customer service telling me that it could be late due to a Spring holiday. Was I worried!! In the end out arrived before the event. I was leery because one hears horror stories about orders on line. In my case, I did not have any problems. The dress is beautifully and professionally made. If you are having it customized, be truthful be your measurements. I am glad that I did because this dress fits perfectly. The customer service person was very helpful, polite, and patient with me. I will definitely be using JJ's House again. Thank you.

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