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Online help -

My Orders - +

1. How do I place an order?

To place your order:
1.Add the desired item and quantity to your cart
2.Click the shopping cart icon.
3.Review your order and click Continue Checkout.
4.Sign in or Register.
5. Confirm your shipping details and payment method, click Continue Checkout.

2. I ordered a standard-size dress, not a custom-made one. Why is it taking so long?

All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.

3. How can I track my order status?

1. You can log in our website with your email and track your order status in "My orders" if you placed the order under your resigerred acount.
2. If the order was placed without signing in, you could just use "look up a single order" function to track your order. Please refer to the following steps:
1). Go to Sign In My Account at the right top of our website.
2). Click "order status"
3). Enter your Order Number and Email Address to see your order details.

4. When will I receive my order?

Currently, you can receive an order within 2-3 weeks. Normally it takes 9-12 days for tailoring and 2-4 days for expedited shipping.

Product - +

1. What is the best way to choose my size?

Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you.

2. Will my item be exactly the same color as what is shown on your website?

Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person.

3. Could we get color swatches to see what the colors look like in reality?

Yes, color swatches are just $2 each. They take anywhere from 2-10 business days to arrive. Order swatches.

4. How can I make sure all of my dresses are the same color?

To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

5. Can I change the design of a dress?

Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information.

Payment - +

1. What methods of payment do you accept?

Please click this link.

2. How can I pay with Wire Transfer?

To send a wire transfer, just submit instructions to your bank, and provide the information about our account (you can find this on the order details page).
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from. You can also choose to chat now or email us.

3. How can I change payment methods?

If you have an unpaid order and want to use a different payment method, it's easy:
1. Sign into ‘My Account’ and click ‘My Orders’ in the upper right corner.
2. Click on the unpaid order you want to complete payment on.
3. Click ‘Edit Order’ and select your desired payment method, and then proceed to pay.

Delivery - +

1. Where do you ship to?

We can ship worldwide. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.

2. What shipping methods do you offer?

We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
Super saver shipping is only for accessories priced less than US$50.

3. Can I change my shipping address?

You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options.

4. How much does shipping cost?

The shipping fee will depend on the weight of the order. It is possible to check the estimated shipping cost at the Checkout page.

Returns - +

1. What is your return policy?

To return items, first customers need to contact us within 7 days upon receiving their items.
For all Standard Size dresses / shoes / accessories: you can return it once you are not happy with it, and if it is correctly made, the return postage shall be paid by buyers.
However, JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items. Please contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.

2.What is your return/exchange process?

You may need to Contact US to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue thereafter.

3. Can I return a standard-size dress?

Yes, you can return any standard size item within 7 days of receipt of your item for a full refund (excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached).

My Account - +

1. How I can change my email address?

Please send your request and correct email address to [email protected], or you can choose to chat now or email us. Our representatives will reply within 24 hours.

2. What should I do if I forget my password?

1.Forget password Please click this link to reset your password. If it doesn't work, please Contact Us, with your permission, we will help reset the password for you.
2.Change password If you would like to change your password, please refer to the below steps:
1)Simply click ‘Sign in’ on our website and then click ‘My Account’ at the top of the website.
2)Click "Account Settings" on the left column and then you can change the password and save the new one.

About JJsHouse - +

1. Do you have a store?

Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.

2. Why choose JJsHouse?

JJ’s House is a global online retailer. Our innovative approach brings you the best in formal wear at affordable prices – and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime. All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We pride ourselves on being socially and environmentally conscious - our made-to-order model means the fabric and other materials used don’t go to waste. We work in close, fair partnership with our tailors.

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This is a finished dress tailored and photographed by JJsHouse.fr. All rights reserved. Copying or otherwise reproducing this image is strictly prohibited.
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Trumpet/Mermaid Off-the-Shoulder Floor-Length Taffeta Holiday Dress With Ruffle #25961

Holiday Dresses

Reviews(10) Ask a question Chat now / Email us

127.00
  • Custom Size

    Looking for the perfect fit? Our tailors will create a made-to-order dress with your measurements, free of charge.





    Measuring Guide
Made to order
Made to order
Tailoring Time: 12-15 days + Shipping Time: 3-6 Days * Expedited Shipping: 3-6 Days
* Standard Shipping: 5-8 Days
* Expedited Shipping: 3-6 days
* Standard Shipping: 5-8 days
* Super Saver Shipping: 10-15 days

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.

Worry-Free Returns
Worry-Free Returns are available for standard sizes within 7 days. Custom sizes are final sale. See Details

Description

Looking for the perfect fit? Compare your unique measurements with JJ's House's measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.

Product Code #25961 Silhouette Trumpet/Mermaid
Neckline Off-the-Shoulder Length Floor-Length
Embellishment Ruffle Fabric Taffeta
Straps Sleeves Sleeve Short Sleeves
Back Style Lace Up Fully Lined Yes
Built-In Bra Yes Boning Yes
Shown Color Burgundy Size General, Plus
Season Winter, Fall Model's Dress Size EU 34
Model Information Height:5.7ft Bust:34in Waist:24in Hips:35in
The dress does not include any accessories in the picture, such as wraps/jackets, gloves, veil, handbag, etc. You may contact us to order the accessories separately.
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Product Reviews

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Very Elegant and Beautiful dress! Got a lot of compliments from friends and family.

Two beautiful gowns from JJ's for New Year's Eve 2015 with the Boston Pops!

I ordered this dress for a law firm Christmas party. The dress arrived in less time than expected and was lovely. The dark green taffeta is a vibrant emerald that was perfect for the party and my Irish complexion. The tailoring was lovely and with the custom measurements the dress fit like a glove. Thank you for creating such a lovely gown for me.

The only two things I would offer as advice for future purchasers are this -
1. It is hard to tell in the photos, but there is not a modesty panel under the laces. Which means even with the dress perfectly laced, there is still a chance for skin to show thru. As I wanted the dress to be more on the conservative side, I ordered an additional piece of fabric and had my tailor make me amodesty panel for the gown.
2. With the custom measurements they add on two inches in length to accommodate heels. Only problem was that my heels start at 3 inches, so I felt I would have liked the dress to be one inch longer. Just something to note and something I will keep in mind for my future purchases.

i bout this dress for my aunt & it looked perfectly fit & as described .

the delivery time was in the estimated time.

Thank you jjhouse, i will tell my friends about you.

The dress was beautiful and made me feel beautiful as well. It was shipped in the timeframe indicated... Very satisfied with my purchase and getting ready for the next... Thank you JJ's House Sylvie

Addition to my previous review.

Dear JJhouse. Please place the information for customers to check import duty taxes for their countries. The information have to be on every page with the dress. Now it is only among FAQs which is obviously and unfortunately not enough.

First of all, thank you very much for a great dress and extremely fast delivery service. The quality of the tailoring for the dress is just fine. I was amazed. People, who reads the feedbacks, can be sure that they will have a high quality product. I was happy with the dresses.
The only thing that was extremely unplesant is the customs import duty tax. I will join to the people asking to put it in big letters so your customers keep it in mind and carefully check. The dresses are perfect, people will buy even with high taxes. Just it is always better to be ready. When I got the bill for two dresses for taxes over 110 euro I was shocked. I know it is my fault and I had to check it before purchasing, but the lack of the experience (it was my first purchase) and I am in s uch an unpleasant trouble. Now I have a pellet that I can not even see these dresses and they are not bringing me a joy at all.
I would deeply ask you to lead peole like me and prevent them from misunderstanding for the price. Please, place this information on the FAQs and reads "Note #3" there.

First, the dress fit perfectly! It was exactly what I wanted for my formal sit-down dinner for 70 in my home to kick off the holidays.

Room for improvement - It never states on the website that they are actually shipping from outside the country and you will get a bill (nominal) separately for customs fees!

The description of this actual dress isn't clear on the fact that from the waist up, the back is actually a lace up. It's OK, but it was a surprise - I had to get help to dress!

The lining of the dress was not the correct color. (bright red lining for a burgundy dress). This sounds small, but when any part of it showed across the neckline there was an annoying contrast.

But even with all this, I have already recommended the site to my friends and I will buy again!

I have to say, this was my first ever purchase. Of course I had my doughts. I am so amazed the service I got to begin with with my questions and my directions. When I received my dress, it was just PERFECT..... I look a million dollars.

I really recommend JJ's house to others......

Very Sincerely thank you. I will be buying all my gowns from here....

Beautiful Dress, Perfect Fit!

Ordered this dress for my daughter with custom measurements. Arrived ahead of schedule, neatly packaged. The dress is beautifully sewn with incredibly quality fabric and fits perfectly. Sending in custom measurements saved us a small fortune on have alterations done. I'll absolutely be returning here for future dresses and will tell all my friends!

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